Delivery & Return

Delivery Policy


All orders are carefully processed and delivered within 10–14 working days from the date of purchase. Delivery times may vary slightly depending on your location and external circumstances.

Return & Exchange Policy


We want you to feel completely confident in your purchase. Items are eligible for return or exchange within 3 days of receiving your order, provided they remain in their original, unused condition with all tags and packaging intact. Items showing any signs of wear or damage cannot be accepted for return or exchange.

Privacy Policy

Last updated: April 21, 2026

At Shouq Alhulwah, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information.

Information We Collect

We collect the following information when you use our website:

  • Contact information: name, email address, phone number, shipping address
  • Payment information: credit or debit card details
  • Order information: purchase history and products ordered
  • Device information: IP address, browser type, operating system

How We Use Your Information

We use the information we collect for the following purposes:

  • Process and fulfill your orders
  • Communicate with you about your orders and promotions
  • Improve our website and services
  • Prevent fraud and ensure website security
  • Comply with legal obligations

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with:

  • Payment service providers to process transactions
  • Shipping companies to deliver your orders
  • Service providers who help us operate our website
  • Legal authorities when necessary to comply with the law

Data Security

We take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. We use SSL encryption to protect sensitive information during transmission and store data on secure servers.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but disabling them may affect website functionality.

Your Rights

You have the right to:

  • Access your personal information that we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your information
  • Request transfer of your data to another service provider

Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We recommend reviewing their privacy policies before providing any personal information.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. Your continued use of the website after any changes constitutes acceptance of the updated policy.